IVR - interactive voice response?

Interactive Voice Response (IVR) is a telephony technology which provides fast access to data and information and which enables users to interact with a database through phone keypad or voice commands. IVR(Interactive Voice Response) save lot of money in business and reduce man power cost for businesses. IVR solutions are mainly used in companies for improved client/customer service, helpdesk support , call center ,client/customer databases, checking accout status, voicemails, helpdesk support , call center and unified messaging, etc. IVR can also reduce the cost of common sales, service, collections , enquiries and other support oriented calls to and from the company.

Historically, IVR solutions have used pre-recorded voice prompts and menus to present information and options to callers, and touch-tone telephone keypad entry to gather responses. Modern IVR solutions also enable input and responses to be gathered via spoken words with voice recognition.

IVR solutions enable users to retrieve information including bank balances, flight schedules, product details, order status, movie show times, and more from any telephone.

IVR applications can be developed using traditional programming languages such as C, C++, or even COBOL through a rich set of IVR software API's. Most of IVR Systems mainly used for Check bank balances Manage credit cards, debit cards Checking for store hours or locations Report non-emergency problems to cable or utility services Schedule appointments with higher officials as programmed Deliver info about news,traffic or stock reports. What does IVR management software do? Basically IVR (Interactive Voice Recognition) is a telephone answering machine not only can be used as a simple answering machine but you can use it as a sophisticated interactive response system. Prime most benefit of an IVR is to manage calls and respond to calls proactively. IVR manages all voice mails and interact accordingly with the caller. It can act also as a virtual Call center representative who take orders or even convince customers to make a successful sale. It can manage survey questionnaire and can randomly take survey successfully. Finally IVR can also transfer calls, some software companies provide that feature. As a person reading this, I suggest you to download for a IVR demo and then look for the features and then buy one.

Author : John blazer ©2006